Collect the essential product and approval decisions before discussing a custom order.
A first inquiry does not need to contain every production detail. It should make the important decisions visible so the team can review the next steps.
State the intended product, size, quantity, destination and target date. Explain the artwork status and highlight any essential finish, color, fitting or packaging requirements.
If a detail is not decided, mark it as a point for comparison rather than inventing a fixed specification.
Send the product type, dimensions, quantity, destination and target date. Put the details together in one custom project brief.